Customer Feedback



Solution Details

CompleteSurvey Customer Feedback solutions are customized tools for surveying the customers of corporations and organizations. With our solutions, companies and organizations can:

  • Obtain detailed and accurate information about the preferences, unmet needs, and satisfaction of current and potential customers.
  • View data with customized reports that are much more detailed than what can be obtained from generic survey solutions.
  • Rely on CompleteSurvey to provide assistance in developing custom questions and reports that extract important and relevant information.
  • Use CompleteSurvey to statistically analyze data after it has been collected.

Top FAQs

What are CompleteSurvey Customer Feedback solutions?

      CompleteSurvey Customer Feedback solutions are tools used by companies and organizations to survey their customers, analyze the resulting data, and extract pertinent information in order to drive new corporate initiatives. Companies use CompleteSurvey Customer Feedback solutions to solicit unmet needs, areas for product improvements, new product initiatives, and satisfaction levels from existing and potential customers.

How are CompleteSurvey Employee Feedback solutions different from other employee feedback and generic survey offerings?

      CompleteSurvey's Employee Feedback solutions offer important advantages over competitors' products:

      • Improved Response Rates: Web-based surveys are easy to complete. However, CompleteSurvey can also accommodate those who prefer to use other formats for completing the survey, such as paper survey forms. By making the process easy, we can enhance response rates.
      • Speed and Cost Effectiveness: Surveys that are primarily Internet-based are faster and much less costly to administer and process than traditional paper and pencil surveys or in-person interviews. Because CompleteSurvey has strong expertise in the custom design of surveys, we can implement a custom customer feedback survey for an organization at far less expense than it would take for most IT departments.
      • CompleteSurvey's Expertise: CompleteSurvey has strong experience in psychometrics and survey design. Our statisticians will evaluate the responses and issue a report in plain English so that it is accessible to a non-technical audience. Questions designed by CompleteSurvey are evaluated carefully for potential bias.
      • Customized, Detailed Reporting: CompleteSurvey's reports go far beyond what is available in a generic survey tool. CompleteSurvey can work with organizations to design reports that correspond directly to their surveying needs.

What support offerings does CompleteSurvey have for organizational administrators?

      CompleteSurvey offers US business-day quick-response telephone support for corporate administrators and next-day callback support during off-hours. Additional support offerings are available. Please contact CompleteSurvey for more details.

Do CompleteSurvey Customer Feedback solutions work in international regions and languages?

      CompleteSurvey Customer Feedback solutions work in multiple international regions and languages, and they can be distributed to customers in multiple regions and languages simultaneously. Ordinarily, corporations provide translations of employee feedback material to CompleteSurvey, which incorporates them into the offering.

Can CompleteSurvey's solution scale to very large numbers of customers?

      CompleteSurvey's customer feedback solution easily scales to tens of thousands of customers.


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